FAQ

Frequently asked questions

How much is shipping?


Shipping is calculated fairly on weight and can be viewed in the cart.




When will you dispatch my item?


All orders are dispatched the same day if placed before 3pm Monday to Friday, excluding bank holidays and public holidays.




Can I return an item?


Yes, all items can be returned within 14 days of purchase. Please contact us first to let us know you will be returning an item and the reason why. All items should be as new, unopened & unused. Buyers are responsible for return shipping costs; unless an item has been sent incorrectly or is damaged. Please contact us within 24 hours of receiving an incorrect item or a damaged item. If it is clear the item is damaged when the courier is handing you your parcel, please ask the courier to mark the item as recieved damaged.




How do I contact you?


You may email us 24 hours a day 7 days a week via: sales@animalparadisepetshop.com or you may call us Monday to Friday from 9am to 5pm on 01375 46 66 72





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